Frequently Asked Questions – Product Quality, Delivery, Payments, Orders, Technical
Product Quality and Selection
Q: How does the quality of the food I order from Outer Banks Grocery Stockers compare to what I can find at my local grocery store?
A: You’ll find the quality of the products that Outer Banks Grocery Stockers offers is the same as you would find at your local store. Our produce is hand-picked daily by our personal shoppers and packed just for you, which means you’ll get the freshest fruits and vegetables available. You’ll also find restaurant-quality meats and seafood not available in most stores. Plus, Outer Banks Grocery Stockers carries all of your favorite name-brand products and a full line of private label products too.
Q: Where do your groceries come from?
A: Our groceries come from the best food suppliers in our area (Publix / Harris Teeter / Food Lion) who supply us with the freshest, highest quality perishable and non-perishable products available.
Q: Do you make substitutions?
A: Yes, from time to time, an item you ordered may be unavailable. When this happens, we will either substitute it with a similar item of your preference or refund your credit card for the full amount.
Q: How do I return or exchange an item?
A: We provide a 100% Satisfaction Guarantee on every item you purchase from Get Go Grocer. If you are not satisfied with your purchase, simply contact us for a replacement or store credit.
Q: Do you make substitutions?
A: Yes, from time to time an item you ordered may be out of stock. When this happens, we will either substitute it with a similar item of your preference or refund your credit card for the full amount.
Q: Can I trust Outer Banks Grocery Stockers to pick my meat, produce and other fresh foods?
A: Absolutely. We choose only the highest quality fruit and produce available. Our trained shoppers pride themselves on picking only the best for you. We use a local bakery, butcher and delicatessen as well as a fresh seafood store to ensure the highest quality products are delivered to you.
Q: What if I am seeking a product Outer Banks Grocery Stockers doesn’t carry?
A: Let us know! If there are items not listed in the store that you would like, just go to CONTACT US and place a request. We will always do our best to accommodate you. If you have an order and have placed a request, save your order and wait for a reply on the availability of your item before checking out.
Q: What happens if you’re late?
A: We have a 98% on-time record, but if we will be a few minutes late, we’ll call you and arrange a new time if necessary.
Q: What if I don’t have time to finish my order in one sitting? Can I place items in my cart and checkout later?
A: Yes. Outer Banks Grocery Stockers saves everything you place in your cart, so you can add to your order at any time. You must complete STEP ONE of the Registration and your order will be automatically saved.
Q: How far in advance do I need to order?
A: Available delivery days and times are filled on a first-come, first-serve basis, and popular times do fill quickly. We recommend placing your order at least one week before your desired delivery date. We often need to correspond with you at least once to ensure your personalized order meets all your specifications. It is preferred you place your order at least one week in advance, but we can accommodate orders placed up to 72 hours before requested delivery time. Restrictions apply during peak seasons such as the Summer months of June July and August.
Q: How do you keep my groceries fresh during delivery?
A: We pack your groceries in temperature-controlled containers and crush-proof bins to maintain quality and freshness. We ensure that frozen and refrigerated items stay cold all the way to your door.
Q: Can I tip my Grocery Stockers driver?
A: Gratuities are optional and completely at your discretion.
Pricing and Payment
Q: When do I have to pay for my groceries?
A: Outer Banks Grocery Stockers is an online grocery service, payment selection of Credit Cards, Cash and Cryptocurrency such as Bitcoin, is made upon check out. We will then call you to confirm your order total and work out final payment arrangements.
Q: How can I pay for my order?
A: Outer Banks Grocery Stockers makes paying for your groceries as easy as possible. We now offer Three payment option accepting MasterCard, Visa and AMEX, Cash On Delivery and Even Bitcoin and many other Cryptocurrencies excepted.
General and Technical
Q: What happens if I forget my username or password?
A: Just click here and enter your email address. We will email you your password.
Q: Will Outer Banks Grocery Stockers automatically remember my password?
A: No. Please record your password and keep it in a safe place. We cannot access your username or password.
A: You can call or text OBGS Customer Service department at (252)216-0196 from April through October 10am to 6 p.m Eastern Standard Time from Tuesday to Sunday. Closed Mondays.
Please contact us if you have any other questions or concerns. We are here to serve.
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